Last updated: October 22, 2026
If something is not right with your JINDI SKIN order, contact [email protected]. JINDI SKIN is operated by JINDI GROUP LIMITED.
Voluntary thirty-day returns
You may request a return within thirty days of delivery for products that are unopened, unused and in their original packaging, with any seals intact. Please include your order number and identify the items you would like to return.
Opened or used skincare products are not eligible under our voluntary thirty-day policy. This condition does not prevent us from reviewing a damaged, defective or incorrect item, and it does not limit rights you have under applicable consumer law.
UK statutory cancellation rights
Where UK distance-selling rules apply, you can normally cancel without giving a reason by notifying us within fourteen days after receiving your goods. You then have fourteen days to send them back. For goods delivered separately under one order, the cancellation period normally runs from receipt of the last item.
The statutory right to cancel does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if you unseal them after delivery. This exception applies only where its legal conditions are met. Otherwise, you may inspect goods as you would in a shop; a lawful deduction may apply for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
For a statutory cancellation, we refund payments due, including the least expensive standard outbound delivery charge paid, within fourteen days after receiving the goods back or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without a refund fee.
How to request a return
- Email [email protected] within the return period with your order number, the items involved. You may explain the reason if helpful, but no reason is required to exercise a statutory cancellation right.
- We will review the request and provide the return instructions, including the appropriate return address, shipping method and any applicable return-postage information.
- Package eligible items securely and follow the instructions provided. Keep your proof of postage and any tracking details.
Contact us before sending a parcel so it goes to the correct return location. Do not assume that an address on the original shipping label is the return address. You pay the direct return-postage cost for a change-of-mind return, unless we agree to cover it or applicable law requires otherwise. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods; contact us to arrange the return.
Damaged, defective or incorrect items
Contact us as soon as you discover a problem, describing the issue and including your order number. Photos of the item, packaging and shipping label can help us assess what happened. Keep the affected item and packaging until we explain the next steps.
We will review the issue and explain the appropriate remedy, which may include a replacement, return or refund depending on the circumstances and applicable law. There is no separate seven-day reporting cutoff in this policy. The unopened condition and thirty-day change-of-mind return period do not remove statutory rights relating to faulty or incorrectly supplied goods.
Refunds
After we receive and review a returned item, or confirm that a return is not needed for an agreed resolution, we will tell you the outcome. An approved refund reflects the amount paid for the eligible returned items after discounts, together with any additional amount required by applicable law.
Refunds are returned through the original payment method where available. We will explain any alternative arrangements if that method cannot be used. The time for a refund to appear depends on the payment method and the bank or payment provider. We will provide confirmation when the refund is issued.
Cancellation notice
To cancel, email [email protected] with a clear statement. You may use this optional wording: “I give notice that I cancel my contract for the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].” Use of this wording is optional.
Changes and cancellations
To request a change or cancellation, email us promptly with your order number. We will check whether the order can still be changed before fulfillment. If it has already shipped, we will explain the available return process.
For delivery eligibility and the US$75 (or £56.25 when paying in GBP) order minimum, see our Shipping Policy. This policy applies to eligible orders regardless of their delivery country, subject to any additional rights provided by applicable law.