Last updated: September 9, 2026
If something is not right with your JINDI SKIN order, contact [email protected]. JINDI SKIN is operated by JINDI GROUP LIMITED.
Thirty-day returns
You may request a return within thirty days of delivery for products that are unopened, unused and in their original packaging, with any seals intact. Please include your order number and identify the items you would like to return.
Opened or used skincare products are not eligible for a change-of-mind return. This condition does not prevent us from reviewing a damaged, defective or incorrect item, and it does not limit rights you have under applicable consumer law.
How to request a return
- Email [email protected] within the return period with your order number, the items involved and the reason for the request.
- We will review the request and provide the return instructions, including the appropriate return address, shipping method and any applicable return-postage information.
- Package eligible items securely and follow the instructions provided. Keep your proof of postage and any tracking details.
Contact us before sending a parcel so it goes to the correct return location. Do not assume that an address on the original shipping label is the return address. If a return-postage cost would apply, we will explain it before you send the return; contact us before purchasing if you need this information in advance.
Damaged, defective or incorrect items
Contact us as soon as you discover a problem, describing the issue and including your order number. Photos of the item, packaging and shipping label can help us assess what happened. Keep the affected item and packaging until we explain the next steps.
We will review the issue and explain the appropriate remedy, which may include a replacement, return or refund depending on the circumstances and applicable law. There is no separate seven-day reporting cutoff in this policy. The unopened condition and thirty-day change-of-mind return period do not remove statutory rights relating to faulty or incorrectly supplied goods.
Refunds
After we receive and review a returned item, or confirm that a return is not needed for an agreed resolution, we will tell you the outcome. An approved refund reflects the amount paid for the eligible returned items after discounts, together with any additional amount required by applicable law.
Refunds are returned through the original payment method where available. We will explain any alternative arrangements if that method cannot be used. The time for a refund to appear depends on the payment method and the bank or payment provider. We will provide confirmation when the refund is issued.
Changes and cancellations
To request a change or cancellation, email us promptly with your order number. We will check whether the order can still be changed before fulfillment. If it has already shipped, we will explain the available return process.
For delivery eligibility and the US$75 order minimum, see our Shipping Policy. This policy applies to eligible orders regardless of their delivery country, subject to any additional rights provided by applicable law.