Last updated: September 9, 2026
JINDI GROUP LIMITED operates JINDI SKIN at jindigroups.com. This policy explains how personal information is handled when you use our website, contact us or shop with us. It applies to these interactions regardless of your location. Our Shipping Policy separately explains which destinations are eligible for delivery.
Information used to run the store
When you contact us, we receive the information you provide, such as your name, email address, message and order details. When you place an order, the information needed to process it includes your contact details, billing and delivery addresses, selected products, quantities and order history. If you create an account, your account information is used to provide account access and display your orders.
Payment information is handled through the payment method you choose at checkout. The information handled by that service depends on the method selected. Please review any payment-provider privacy notice made available during payment. Do not send full payment-card details or account passwords to our support email.
Visiting an online store also creates technical information, such as an IP address, browser information and requests to website pages. This information can be used to deliver website content, maintain the shopping session and investigate technical or security problems.
How information is used
- To provide the website, shopping cart, checkout and any account features you use.
- To process orders, arrange delivery and handle returns, refunds or customer-service requests.
- To send communications about your order or a request you have made.
- To keep order and business records, address disputes, protect the store against misuse and meet applicable obligations.
We may ask for information reasonably needed to resolve an order problem or review delivery eligibility. Acknowledging this policy at checkout does not sign you up for promotional messages.
Information shared to fulfill your requests
Operating an online store requires information to be handled by services involved in functions such as website hosting, payment processing, delivery and customer communications. Information is shared as needed for the relevant function, such as providing a delivery address for a shipment or order information to resolve a payment issue.
Information may also be disclosed when required by applicable law or when needed to address fraud, misuse, a dispute or a security issue. The specific information involved depends on the order, service or issue.
Cookies and shopping sessions
The store uses cookies or similar browser storage to support functions such as remembering your cart, maintaining a session and keeping you signed in if you use an account. Your browser settings let you manage or delete cookies. Blocking cookies needed by the store may prevent cart, checkout or sign-in features from working as expected.
Retention and security
We retain information for the purposes described in this policy, including fulfilling orders, responding to requests, maintaining required records and resolving disputes. Retention depends on the type of information, the purpose for which it is held and applicable requirements. A request to delete information may not remove records that must be kept for an ongoing order, legal obligation or dispute.
No website, email system or transmission method can guarantee absolute security. Keep account credentials private and contact us if you believe information associated with your order or account has been misused.
Your requests and choices
You can contact us to ask about your personal information or request access, correction or deletion. Depending on your location and the applicable law, you may have additional rights concerning how your information is handled. We will review your request under the requirements that apply to it and may need to verify your identity before disclosing or changing information.
If you receive optional marketing communications from us, you can use the unsubscribe method in the message or contact us. This does not stop necessary communications about an order or request you have made.
International visitors
You may access the website from locations outside the destination of an order. Services involved in operating the website or fulfilling your request may handle information in more than one country. Contact us if you need information about the handling of personal information associated with your order or account.
Policy updates and contact
We may update this policy when the store or its information practices change. The date above identifies the current version. For privacy questions or requests, contact JINDI GROUP LIMITED at [email protected].