Last updated: September 9, 2026
Where we deliver
JINDI SKIN offers worldwide delivery to eligible destinations shown at checkout, excluding the restricted countries and territories listed below. A destination must be available in the checkout selector for us to accept a delivery order.
Free shipping and minimum order
Shipping is free on eligible orders with a merchandise subtotal of at least US$75 after discounts and before taxes. The threshold applies to the value of the products in your cart after any discount has been applied.
We currently do not offer delivery for orders below US$75. Please add items or adjust your cart to reach the minimum before proceeding to checkout. All prices and order totals are in US dollars (USD).
Restricted destinations
We do not deliver to the following forty-nine countries and territories:
- Afghanistan
- Algeria
- Angola
- Belarus
- Benin
- Bolivia
- Bulgaria
- Burkina Faso
- Burundi
- Cameroon
- Central African Republic
- Côte d’Ivoire
- Croatia
- Cuba
- Democratic Republic of the Congo
- Eritrea
- Guinea
- Guinea-Bissau
- Haiti
- Iran
- Iraq
- Israel
- Kenya
- Laos
- Lebanon
- Libya
- Mali
- Monaco
- Mozambique
- Myanmar
- Namibia
- Nepal
- Niger
- Nigeria
- North Korea
- Palestinian Territories
- Russia
- Somalia
- South Africa
- South Sudan
- Syria
- Tanzania
- Trinidad and Tobago
- Ukraine
- Vanuatu
- Venezuela
- Vietnam
- Yemen
- Zimbabwe
The Ukraine restriction includes Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson. These are our merchant delivery restrictions; this list is not a statement that every country or territory listed is subject to a comprehensive legal embargo.
Orders must not use forwarding, an intermediary or alternative address information to bypass these restrictions or applicable law. See the sanctions and restricted destinations section of our Terms of Service.
Order processing and delivery
Check your delivery address carefully before placing an order. Contact [email protected] promptly if it needs to be corrected. We will check whether a change is still possible based on the order’s fulfillment status.
Delivery arrangements depend on your destination and the shipment. Contact us before ordering if you need delivery by a particular date; we do not guarantee a requested arrival date unless we expressly confirm it for your order. If tracking is provided for your shipment, use the tracking details in your shipping update to follow its progress.
If we cannot ship within the time stated for your order or the period required by applicable law, we will notify you, explain the delay and your available options, and provide cancellation and refund options as required. Contact us if your shipment appears lost, is delayed or arrives with a problem so we can investigate with the relevant delivery service.
Customs and import requirements
International shipments may be subject to customs checks and destination-specific import requirements. Free shipping covers the shipping charge; it does not by itself mean that customs duties or import taxes are waived. Review any import-charge information shown for your order and check local requirements before purchasing. Contact us before ordering if you need clarification about charges that are not shown at checkout.
Delivery problems and returns
For a damaged or incorrect delivery, email us with your order number and a description of the issue. Photos can help us review the problem. Our Return & Refund Policy explains eligible returns and the process for resolving order issues.
JINDI SKIN is operated by JINDI GROUP LIMITED. Shipping questions: [email protected].